Terms of service

TERMS OF SERVICE

Last updated: May 2026

OVERVIEW

This website is operated by J&C Commerce Ltd, trading as Nurtura Sleep. Throughout the website, the terms “we”, “us” and “our” refer to J&C Commerce Ltd, trading as Nurtura Sleep.

We offer this website, including all information, products, services and tools available through it, to you subject to your acceptance of these Terms of Service and the policies referenced within them.

By visiting our website, creating an account or purchasing a product from us, you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use the website or place an order.

These Terms of Service apply to all users of the website, including visitors, customers and anyone who submits content or feedback.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.

These Terms of Service should be read alongside our:

Refund Policy: https://nurturasleep.co.uk/policies/refund-policy

Shipping Policy: https://nurturasleep.co.uk/policies/shipping-policy

Privacy Policy: https://nurturasleep.co.uk/policies/privacy-policy

Nothing in these Terms of Service affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable consumer-protection legislation.

SECTION 1 – ACCESS AND ACCOUNT

By using this website or placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract.

You agree to provide accurate, current and complete information when creating an account or placing an order. You are responsible for keeping your account details, password and other login information secure.

Please notify us promptly if you believe that your account has been accessed or used without your permission.

You must not use our website or products for any unlawful or unauthorised purpose, or violate any applicable law through your use of the website.

We may suspend or restrict access to an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms of Service.

SECTION 2 – OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

The appearance of colours and materials may vary slightly depending on your screen settings, lighting conditions and the natural characteristics of the product. These minor variations do not affect your statutory rights.

All products are subject to availability. We may withdraw, discontinue or change a product before an order is accepted. Any such change will not affect an order that we have already accepted unless we agree the change with you.

Products supplied by us must be as described, of satisfactory quality and fit for any purpose made known to us, in accordance with your statutory rights.

Our pillows and sleep accessories are intended to provide general comfort and support. Unless expressly stated otherwise, they are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

If you are pregnant, recovering from surgery, experiencing pain or living with a medical condition, you should seek advice from an appropriate healthcare professional before using a product where necessary.

SECTION 3 – ORDERS

Placing an order through our website constitutes an offer to purchase the products in your order.

An order acknowledgement confirms that we have received your order but does not mean that we have accepted it. A binding contract is formed when we send you confirmation that your order has been dispatched.

We may decline or cancel an order before dispatch for legitimate reasons, including:

  • the product being unavailable;

  • payment not being authorised;

  • suspected fraud or unauthorised activity;

  • an obvious pricing or product-description error;

  • delivery restrictions affecting the address supplied; or

  • a breach of these Terms of Service.

If payment has already been taken for an order that we cannot accept, we will refund the amount paid using the original payment method.

You are responsible for checking your order details, delivery address and contact information before submitting your order. If you need to make a change, please contact us as soon as possible. We cannot guarantee that changes can be made once an order is being processed or has been dispatched.

Your cancellation and return rights are explained in our Refund Policy:

https://nurturasleep.co.uk/policies/refund-policy

Where permitted by law, the change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health or hygiene reasons once their seal has been broken. This may include pillows supplied in sealed vacuum packaging.

This hygiene exception does not affect your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

Products purchased through our website are intended for personal and household use. They must not be purchased for unauthorised resale or commercial distribution.

SECTION 4 – PRICES AND BILLING

All prices are displayed in pounds sterling and include any applicable VAT or other sales taxes unless stated otherwise.

Delivery charges are shown separately during checkout and before you place your order. Available delivery services and charges may depend on your order value and delivery address.

The price payable is the price displayed when you submit your order, except where there is an obvious pricing error.

We may change our prices or promotional offers at any time. Changes will not affect orders that we have already accepted.

Promotional offers may be subject to separate conditions, availability and expiry dates. Unless expressly stated otherwise, promotional codes cannot be used together.

You agree to provide accurate and complete payment and billing information. By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by Shopify Payments or another third-party payment provider. Your use of a payment provider may also be subject to that provider’s terms and privacy policy.

SECTION 5 – SHIPPING AND DELIVERY

Information about our processing times, delivery services, charges and delivery areas can be found in our Shipping Policy:

https://nurturasleep.co.uk/policies/shipping-policy

Delivery times are estimates or service targets and are not guarantees. Processing time is separate from the delivery time quoted for a delivery service.

We will take reasonable steps to deliver your order within the estimated timeframe. Delivery may take longer during weekends, bank holidays, exceptionally busy periods or because of circumstances outside our reasonable control.

Unless a different delivery period has been agreed, we will deliver your order without undue delay and no later than 30 days after the contract is formed, as required by applicable law.

If we become aware of a significant delay, we will contact you where reasonably possible. Your legal rights concerning delayed or failed delivery remain unaffected.

We are responsible for the goods until they are delivered into your physical possession or the possession of a person identified by you to receive them.

If you independently arrange for a carrier that was not offered by us to collect your order, responsibility may pass to you when the goods are delivered to that carrier, as permitted by law.

Please contact us promptly if your tracking information states that an order has been delivered but you have not received it, or if the parcel arrives damaged.

SECTION 6 – INTELLECTUAL PROPERTY

All content made available through our website, including text, photographs, graphics, logos, product names, designs, videos and website layout, is owned by or licensed to J&C Commerce Ltd and is protected by applicable intellectual-property laws.

You may access and use the website for your personal, non-commercial use.

You must not reproduce, copy, distribute, modify, sell, licence, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

The Nurtura Sleep name, branding and logos must not be used in a way that suggests an association, endorsement or partnership without our written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools, applications or services supplied by third parties.

We do not necessarily control or operate these third-party tools. Your use of them may be subject to separate terms and privacy policies provided by the relevant third party.

You should review any applicable third-party terms before using an optional tool or service.

We are not responsible for the acts or omissions of an independent third-party provider, except where responsibility cannot lawfully be excluded.

Nothing in this section affects your statutory rights in relation to products or services purchased directly from us.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or resources. These links are provided for convenience and do not necessarily mean that we endorse or control the third party.

We are not responsible for the content, availability, security or privacy practices of an independent third-party website.

You should review the terms, policies and product information of a third party before entering into a transaction with them.

Any concerns regarding a product or service purchased directly from a third party should normally be directed to that third party. This does not affect any rights you may have against us under applicable law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify, which supplies the ecommerce technology used to operate the website and process transactions.

Any contract for the purchase of Nurtura Sleep products is between you and J&C Commerce Ltd, trading as Nurtura Sleep. Shopify is not the seller of our products and is not responsible for fulfilling your order.

Certain information may be processed by Shopify in connection with your use of the store and your transaction. This processing is explained in our Privacy Policy and Shopify’s privacy documentation.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

SECTION 10 – PRIVACY POLICY

We handle personal information in accordance with our Privacy Policy:

https://nurturasleep.co.uk/policies/privacy-policy

Because our store is hosted by Shopify, Shopify may also collect and process certain personal information when you visit the website or place an order.

Further information about Shopify’s privacy practices can be found at:

https://privacy.shopify.com/en

Please review our Privacy Policy to understand how we collect, use, store and protect your personal information and how you can exercise your data-protection rights.

SECTION 11 – FEEDBACK

If you submit a product review, suggestion, photograph, testimonial, idea or other feedback, you confirm that the content is truthful, based on your genuine experience and does not infringe another person’s rights.

You retain ownership of your content. However, by submitting it to us, you grant J&C Commerce Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish and adapt that content for the operation and promotion of Nurtura Sleep.

We may moderate or remove content that is unlawful, misleading, abusive, discriminatory, defamatory, unrelated to the product, infringes another person’s rights or contains personal or confidential information.

You must not submit fake reviews, impersonate another person or misrepresent your experience with a product.

If you receive an incentive in connection with a review or other content, this must be clearly disclosed where required.

Personal information included with feedback will be handled in accordance with our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We make reasonable efforts to ensure that information on our website is accurate and up to date. Occasionally, product descriptions, prices, promotions, availability or other information may contain an error or omission.

We may correct errors and update information at any time.

If we identify an obvious pricing or product-information error before accepting an order, we may decline the order and notify you.

If we discover a material error after accepting your order, we will contact you and explain the available options. Where appropriate, you may choose to continue with the corrected information or cancel the affected product for a refund.

Nothing in this section permits us to alter an accepted order unfairly or limits your statutory rights.

SECTION 13 – PROHIBITED USES

You must not use the website:

  • for any unlawful or fraudulent purpose;

  • to encourage or assist another person to commit an unlawful act;

  • to infringe our intellectual-property rights or the rights of another person;

  • to submit false, misleading, abusive, discriminatory or defamatory material;

  • to transmit viruses, malware or other harmful code;

  • to collect or track another person’s personal information unlawfully;

  • to send spam, phishing messages or other unsolicited communications;

  • to interfere with the security or proper operation of the website;

  • to gain unauthorised access to an account, system or network;

  • to scrape, copy or extract website content using unauthorised automated methods;

  • to impersonate another person or misrepresent your identity; or

  • to evade access restrictions or security measures.

We may restrict or terminate access to the website where we reasonably believe that a prohibited activity has occurred.

SECTION 14 – AGENTS

14.1 Application

This section applies to automated systems, software agents, bots, crawlers, scripts and similar technologies that access or interact with our website.

14.2 Permitted Conduct

Automated systems must not access the website in a way that is harmful, deceptive, excessive, unlawful or disruptive. They must not attempt to access restricted areas, customer accounts or non-public information without authorisation.

14.3 Access Restrictions

We may limit, block or suspend automated access where reasonably necessary to protect the security, performance, content or users of the website.

14.4 Technical and Legal Compliance

Automated systems must comply with applicable laws, published technical instructions and reasonable security restrictions. They must not evade CAPTCHAs, access controls, rate limits or other protective measures, or collect personal information without a lawful basis.

SECTION 15 – TERMINATION

You may stop using the website at any time.

We may suspend or terminate your access to the website or an account if you materially breach these Terms of Service, use the website unlawfully or fraudulently, or create a security risk or risk of harm to us, our customers or a third party.

Where appropriate, we will provide notice of a suspension or termination unless doing so would compromise security, fraud prevention or a legal investigation.

Termination will not affect an order that has already been accepted unless the order is affected by fraud, illegality or another lawful reason for cancellation.

Any rights, liabilities or obligations that arose before termination will continue to apply. Your statutory consumer rights remain unaffected.

SECTION 16 – DISCLAIMER OF WARRANTIES

We take reasonable care to keep the website available, secure and accurate. However, we cannot guarantee that access will always be uninterrupted or that the website will be completely free from technical errors.

We may temporarily suspend access for maintenance, updates, security reasons or circumstances outside our reasonable control.

Articles, journal content and other general information on our website are provided for informational purposes only. They are not a substitute for medical advice, diagnosis or treatment.

You should seek advice from a GP, midwife, pharmacist or other qualified healthcare professional if you have concerns about your health, pregnancy, recovery, sleep or suitability of a product. You should not delay seeking medical advice because of information found on our website.

We do not guarantee that a product will produce a particular health, sleep or recovery outcome.

Products purchased from us remain subject to the statutory requirements that they be as described, of satisfactory quality and fit for purpose. Nothing in this section excludes or restricts those rights.

SECTION 17 – LIMITATION OF LIABILITY

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms of Service or our failure to use reasonable care and skill.

A loss is foreseeable if it was an obvious consequence of our breach or if both you and we knew that it might occur when the contract was formed.

We are not responsible for losses that are not foreseeable or for delays and failures caused by circumstances outside our reasonable control, provided that we take reasonable steps to minimise the effect of those circumstances.

Our products are intended primarily for personal and household use. If you use a product for a commercial or business purpose, we will not be responsible for business losses such as loss of profit, revenue, contracts, data or business opportunity, except where the law provides otherwise.

Nothing in these Terms of Service excludes or limits our liability for:

  • death or personal injury caused by our negligence;

  • fraud or fraudulent misrepresentation;

  • defective products where liability cannot legally be excluded;

  • a breach of your statutory consumer rights; or

  • any other liability that cannot lawfully be excluded or limited.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you are responsible for reasonable losses or costs that we incur as a direct result of your unlawful use of the website, deliberate misuse of our systems or material breach of these Terms of Service.

This section does not require you to compensate us for losses caused by our own breach, negligence or failure to comply with the law.

Nothing in this section affects your statutory consumer rights or imposes liability that would be unfair or unlawful under applicable consumer-protection legislation.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it lawful and enforceable.

If modification is not possible, the affected provision will be removed. The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

If we delay or fail to enforce a right under these Terms of Service, this does not mean that we have waived that right.

These Terms of Service and the policies referenced within them form the agreement between you and us concerning your use of the website and any order placed with us.

Nothing in these terms excludes any information, promise or representation that forms part of your contract under applicable law.

If there is a conflict between these Terms of Service and a mandatory consumer-protection law, the mandatory legal requirement will take priority.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms of Service to another person without our written consent, except where the law permits otherwise.

We may transfer our rights and obligations to another organisation, for example as part of a sale, restructuring or transfer of the business.

Any transfer by us will not reduce your statutory rights or materially disadvantage you. We will notify you if a transfer materially affects an active order or your rights under a contract.

SECTION 22 – GOVERNING LAW

These Terms of Service and any contract between you and us are governed by the laws of England and Wales.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.

If you live elsewhere, you may also benefit from any mandatory consumer-protection rights that apply in the country where you normally reside.

SECTION 23 – HEADINGS

The headings used in these Terms of Service are included for convenience only. They do not affect the meaning or interpretation of the provisions.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal obligations.

The current version will be published on this page with an updated revision date.

Where a change is material, we will take reasonable steps to bring it to your attention.

Changes will normally apply only from the date they are published. An order already accepted will remain subject to the terms that applied when the contract was formed, unless a change is required by law or agreed with you.

Your continued use of the website after updated terms are published means that the updated website-use terms will apply to your subsequent use.

SECTION 25 – CONTACT INFORMATION

Nurtura Sleep is a trading name of J&C Commerce Ltd.

J&C Commerce Ltd is registered in England and Wales under company number 16746935.

Registered office:

J&C Commerce Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Please note that the registered office is not our returns address. Returns must be arranged in accordance with our Refund Policy.

Email: info@nurturasleep.co.uk

Website: https://nurturasleep.co.uk

Nurtura Sleep is a trading name of J&C Commerce Ltd. Registered in England and Wales under company number 16746935. Registered office: 124 City Road, London, EC1V 2NX. This is not a returns address.