Shipping policy

Last updated 27th May 2026

Nurtura Sleep (“we”, “us” and “our”) operates nurturasleep.co.uk (“Website”). This Shipping Policy explains how orders placed through our Website are processed and delivered. By placing an order with us, you agree to the delivery arrangements described below.

1. Shipping Costs

1.1 Standard Delivery

Standard UK delivery costs £3.99.

The delivery target is within 48 hours after your order has been processed and dispatched.

1.2 Express Delivery

Express UK delivery costs £4.99.

The delivery target is within 24 hours after your order has been processed and dispatched.

Express delivery affects the courier’s delivery target after dispatch. It does not guarantee same-day processing or dispatch.

1.3 Free Standard Delivery

Free standard UK delivery is available on orders of £100 or more.

The qualifying order value is calculated after any discounts have been applied and excludes delivery charges. Free standard delivery will be applied automatically at checkout when the order qualifies.

2. Delivery Terms

2.1 Processing and Dispatch Times

Orders placed Monday to Friday are normally processed within 24 hours, excluding UK bank holidays.

Orders placed over weekends may take longer to process.

Processing may also take longer during bank holidays and particularly busy periods, including Black Friday, Christmas and promotional events.

You will normally receive a dispatch confirmation once your order has been handed to the delivery carrier. Your parcel/s will be delivered by Royal Mail, larger orders will be delivered by DPD.

2.2 Delivery Times

Delivery times begin once an order has been processed and dispatched:

Standard Delivery has a target of within 48 hours after dispatch.
Express Delivery has a target of within 24 hours after dispatch.

When processing time is included, standard delivery will usually take up to three working days from the order date, while express delivery will usually take up to two working days.

Orders placed during weekends, bank holidays or particularly busy periods may take longer.

Delivery times are targets rather than guarantees. Courier delays, severe weather, transport disruption, bank holidays, remote delivery locations and circumstances beyond our reasonable control may affect delivery.

Nothing in this policy affects your statutory rights where a particular delivery date has been expressly agreed or where delivery within a particular timeframe is essential.

2.3 Northern Ireland and Remote Locations

Delivery to Northern Ireland, the Scottish Highlands, islands and certain remote postcodes may take longer.

Available delivery services, estimated delivery times and any applicable charges will be confirmed at checkout.

2.4 Tracking Notifications

Once your order has been dispatched, you will normally receive a notification containing tracking information, where tracking is available.

Tracking updates are provided by the delivery carrier and may occasionally take some time to appear after dispatch.

2.5 Changes to the Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to change your delivery address, please contact us as soon as possible at info@nurturasleep.co.uk.

We will try to update the address if the order has not been dispatched, but we cannot guarantee that changes will be possible once processing has begun.

Once an order has been dispatched, we are normally unable to change its delivery address.

2.6 PO Box Delivery

Delivery to PO box addresses depends on the carrier and delivery service available. We may be unable to offer certain courier or express delivery services to these addresses.

Any applicable restrictions will be shown at checkout.

2.7 Items That Become Unavailable

Although we aim to keep our stock information accurate, an item may occasionally become unavailable after an order has been placed.

If this happens, we will contact you and refund the unavailable item.

If your order contains other available products, we will normally dispatch those products unless we agree otherwise with you.

2.8 Split Deliveries

Orders containing more than one product may occasionally be delivered in separate parcels.

Where possible, tracking information will be provided for each parcel. You will not be charged additional delivery costs if we choose to split your order.

2.9 Delayed or Missing Deliveries

If your order has not arrived within the expected delivery period, please check the tracking information and then contact us at info@nurturasleep.co.uk.

We will contact the delivery carrier and investigate the shipment. We remain responsible for your order until it is delivered to you or to a person you have nominated to receive it, unless you have independently arranged your own carrier.

If a parcel is confirmed as lost, or it is not delivered within a reasonable additional period, we will provide an appropriate replacement or refund in accordance with your legal rights.

A courier investigation will not limit or remove your statutory rights.

3. Parcels Damaged in Transit

3.1 Reporting a Damaged Parcel

Please inspect your parcel when it arrives. If it is visibly damaged, you may refuse the delivery where reasonably possible. However, accepting a damaged parcel does not remove your legal rights.

If an order arrives damaged, please contact us as soon as reasonably possible at info@nurturasleep.co.uk.

Please include your order number and, where possible, photographs of the parcel, packaging and damaged product. This will help us investigate and resolve the matter promptly.

3.2 Damaged Parcel Resolution

Depending on the circumstances, we will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.

We may need to investigate the damage with the delivery carrier, but this investigation will not limit or remove your legal rights.

4. Order Cancellations

4.1 Cancellation Before Dispatch

If you wish to cancel or amend an order, please contact us immediately at info@nurturasleep.co.uk.

We will try to cancel the order if it has not yet been dispatched. However, we cannot guarantee that cancellation will be possible once processing has begun.

4.2 Cancellation After Dispatch

If your order has already been dispatched, please follow the instructions in our Returns and Refund Policy.

This does not affect your statutory cancellation or consumer rights.

5. Responsibility for Your Order

5.1 Risk During Delivery

Your order remains the responsibility of Nurtura Sleep until it has been delivered to you or to someone you have identified to receive it.

If you independently arrange your own carrier, responsibility may pass to you when the order is handed to that carrier.

5.2 Safe Places and Nominated Recipients

If you provide instructions for the parcel to be left in a nominated safe place, with a neighbour or with another nominated recipient, the order may be treated as delivered once the carrier has followed those instructions.

6. Customer Service

6.1 Contacting Us

If you have any questions about order processing, delivery or tracking, please contact us:

Email: info@nurturasleep.co.uk
Website: nurturasleep.co.uk

Nurtura Sleep is a trading name of J&C Commerce Ltd. Registered in England and Wales under company number 16746935. Registered office: 124 City Road, London, EC1V 2NX. This is not a returns address.